Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Quote
Receptionist

Kasie Kline

Fleetwood,PA

Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Financial Services Representative

Fleetwood Bank
11.2023 - 06.2024
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.

Scheduling Coordinator

Reading Pedaitrics INC
10.2019 - 10.2023
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Negotiated and secured software and services to streamline and optimize company schedule management.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Top Seller

Bath & Body Works
02.2017 - 09.2019
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Utilized product knowledge to educate customers on features and benefits.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed promotional strategies to increase awareness and achieve sales goals.

Retail Associate

Riverview Garden Center
09.2012 - 04.2017
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Fleetwood Senior High School
Fleetwood, PA
05.2011

Skills

  • Patient Registration
  • Daily Timekeeping
  • Administrative Duties
  • Customer Support
  • Calendar Coordination
  • Customer Relationship Management
  • Office Management
  • Creative Solutions
  • Reminder Calls
  • Service Scheduling

Certification

  • CMAS - Certified Medical Administrative Specialist

Languages

Spanish
Limited Working

Timeline

Financial Services Representative

Fleetwood Bank
11.2023 - 06.2024

Scheduling Coordinator

Reading Pedaitrics INC
10.2019 - 10.2023

Top Seller

Bath & Body Works
02.2017 - 09.2019

Retail Associate

Riverview Garden Center
09.2012 - 04.2017

High School Diploma -

Fleetwood Senior High School

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

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Kasie Kline