Kasie Kline
Fleetwood,PA
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Fleetwood Bank
Kutztown, PA
11.2023 - 06.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
Scheduling Coordinator
Reading Pedaitrics INC
40 Berkshire Court Wyomissing,PA 19610
10.2019 - 10.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Top Seller
Bath & Body Works
Berkshire Mall
02.2017 - 09.2019
- Responded to customers' complaints regarding service and product quality to solve issues.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed promotional strategies to increase awareness and achieve sales goals.
Retail Associate
Riverview Garden Center
Pricetown Rd
09.2012 - 04.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Fleetwood Senior High School
Fleetwood, PA05.2011
Skills
- Patient Registration
- Daily Timekeeping
- Administrative Duties
- Customer Support
- Calendar Coordination
- Customer Relationship Management
- Office Management
- Creative Solutions
- Reminder Calls
- Service Scheduling
Certification
- CMAS - Certified Medical Administrative Specialist
Languages
Spanish
Limited Working
Timeline
Financial Services Representative
Fleetwood Bank
11.2023 - 06.2024
Scheduling Coordinator
Reading Pedaitrics INC
10.2019 - 10.2023
Top Seller
Bath & Body Works
02.2017 - 09.2019
Retail Associate
Riverview Garden Center
09.2012 - 04.2017
High School Diploma -
Fleetwood Senior High School
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky