Alejandra Lugo
Issaquah,WA
Summary
Dynamic cake decorator with expertise in custom designs at Safeway, leveraging precise hand-eye coordination and food safety compliance. Proven ability to enhance customer satisfaction through tailored consultations and exceptional service. Recognized for maintaining high-quality standards while managing inventory effectively, ensuring timely delivery of beautifully decorated cakes.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Safeway
Issaquah, WA
11.2023 - Current
- Decorated cakes using various techniques, including fondant application and piping designs.
- Ensured compliance with food safety standards and quality control measures.
- Collaborated with team to create custom cake designs based on customer specifications.
- Assisted in managing inventory of baking supplies and decorations to minimize waste.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Shift Leader
Dairy Queen Grill & Chill
Sammamish, WA
02.2022 - 01.2023
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated team schedules, optimizing shift coverage and productivity levels.
- Trained new employees on operational procedures and customer service best practices.
- Monitored inventory levels, placing orders to maintain stock availability.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Food and Beverage Cashier
Five Guys
Issaquah, WA
06.2021 - 03.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining inventory levels and restocking merchandise as needed.
- Trained new employees on cash handling procedures and customer service protocols.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Monitored cash drawer balances, ensuring accuracy at the end of shifts.
- Provided correct change to customers while following cash handling policies and procedures.
- Implemented hygiene and sanitation practices, maintaining compliance with health regulations.
Event Assistant
Guadalupe Marketing
Bogotá, Colombia
04.2019 - 06.2021
- Coordinated logistics for events, ensuring timely setup and execution of all activities.
- Assisted in vendor communication, maintaining strong relationships to support event needs.
- Managed registration processes, enhancing attendee experience through efficient check-in procedures.
- Developed event materials, ensuring accuracy and alignment with branding guidelines.
- Organized transportation and accommodations for guests, optimizing travel arrangements for efficiency.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Education
High School Diploma -
Morisco IED
Bogotá, Colombia 11-2016
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Strong customer-oriented approach
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cake Decorator
Safeway
11.2023 - Current
Shift Leader
Dairy Queen Grill & Chill
02.2022 - 01.2023
Food and Beverage Cashier
Five Guys
06.2021 - 03.2022
Event Assistant
Guadalupe Marketing
04.2019 - 06.2021
High School Diploma -
Morisco IED