Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Alejandra Malave

Sugar Land,TX

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Eastern Shore Lanes
Spanish Fort, AL
02.2024 - 09.2024
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted cashiers with resolving customer complaints and inquiries.

Assistant Store Manager

CubeSmart Self Storage
Tampa, FL
06.2020 - 01.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Education

High School Diploma -

West University High School
Tampa, FL
05-2022

Skills

  • Positive Attitude
  • Online Order Picking
  • Cash Drawer Reconciliation
  • Heavy Lifting
  • Shift Scheduling
  • Policy Enforcement
  • Adaptability and Dependability
  • Customer Service
  • Team Leadership
  • Store Opening and Closing
  • Cash Handling
  • Retail Merchandising
  • Punctual and Reliable
  • Team Management
  • Hospitality and accommodation
  • Customer Relations
  • Customer experience
  • Staff Supervision

Languages

Spanish
Professional

Affiliations

  • I enjoy meeting new people
  • I love challenges

References

References available upon request.

Timeline

Cashier Team Lead

Eastern Shore Lanes
02.2024 - 09.2024

Assistant Store Manager

CubeSmart Self Storage
06.2020 - 01.2024

High School Diploma -

West University High School

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Alejandra Malave