Alejandra Martinez
Rockville,MD
Summary
Proven server ar restaurants with a knack for enhancing guest experiences and boosting sales through expert upselling techniques. Demonstrates exceptional customer service and hospitality expertise, adept in cash handling and safe food practices. Collaborates effectively for peak service efficiency, embodying a strong work ethic and team leadership.
Overview
1
1
year of professional experience
Work History
Server
Red Lobster
03.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Joe Vera's
01.2023 - 03.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Applied Science - Data Science
Ensign College
Salt Lake City, UT01.2027
High School Diploma -
Santa Maria
Peru12.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Sales Techniques
- Warm and Friendly
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Red Lobster
03.2023 - 05.2024
Server
Joe Vera's
01.2023 - 03.2023
Associate of Applied Science - Data Science
Ensign College
High School Diploma -
Santa Maria