Alejandra Martinez
Oregon Occupational Medicine
Hillsboro,OR
2
Languages
1
Certification
5
years of professional experience
Dynamic Lead Medical Assistant with a proven track record at Oregon Occupational Medicine, excelling in clinical leadership and patient care. Expert in EMR systems and referral tracking, I foster team development while ensuring HIPAA compliance. Committed to enhancing patient experiences through compassionate service and efficient operations.
Work History
Lead Medical Assistant
3 Years 10 Months- Supervised daily operations of medical team, ensuring efficient patient flow and high-quality care.
- Trained and mentored junior medical assistants, fostering professional development and skill enhancement.
- Conducted patient assessments, documenting vital signs and health histories for accurate treatment planning.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Coordinated patient referrals to ensure timely access to specialist care.
- Managed referral processes using electronic health record systems for improved efficiency.
- Monitored referral outcomes, identifying trends for process improvement initiatives.
- Developed and maintained referral tracking reports to support operational decision-making.
Medical Receptionist
9 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Handled patient inquiries and provided information on services, enhancing overall patient experience.
- Coordinated insurance verification processes, ensuring timely processing of claims and eligibility checks.
Medical Receptionist
10 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Skills
HIPAA compliance
Clinical leadership
Insurance verification and billing
Vital signs monitoring
Phlebotomy expertise
EMR / EHR
Medical terminology proficiency
CPR
Multi-line phone proficiency
Referral tracking
Insurance verification
Patient scheduling
Certification
- CPR Certification
- BAT Certification
- NIOSH Certification
- COHC Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Medical Assistant
Oregon Occupational Medicine
12.2022 - CurrentRead More
Medical Receptionist
Well Life Medicine
03.2022 - 12.2022Read More
Medical Receptionist
Tuality Physicians
05.2021 - 03.2022Read More
Pioneer Pacific College
Read More