Alejandra Mendoza
Garden Grove,CA
Summary
Motivated Service Worker and Customer Sales Associate with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainor
Starbucks
10.2021 - 12.2023
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Collaborated with four to ten employees each shift to strategize and excite exceeding company performance metrics
- Recognized as Partner of the Quarter in February 2023.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Picker/Packer
Manhattan Beachwear, Inc
06.2020 - 10.2020
- Stored merchandise in accurate locations, following company guidelines for safety and correct placement on shelving
- Inspected all incoming merchandise and shipping materials
- Placed items in correctly sized crates and containers for shipping to customer destinations.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
Sales Associate/Cashier/Customer Service
Nordstrom
07.2018 - 04.2020
- Engaged 100+ customers, assessed their needs, and answered questions to ensure a delightful shopping experience
- Maintain a positive attitude and extensive knowledge of product offering to direct customers to the merchandise they were seeking
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sandwich Artist
Subway
10.2016 - 03.2017
- Demonstrated a complete understanding of menu items and explained them to guests accurately
- Used point of sales system/cash register to record the order and compute the amount of the bill
- Performed Cash-in Procedure-accounting for all forms of money, breads, etc during shifts.
- Greeted guests, promoted specials, and took orders.
Education
Associate of Arts - Business Administration
Santa Ana College
Fullerton, CA08.2024
High School Diploma -
Magnolia High School
Anaheim, CASkills
- Safe Food Handling
- Cash Register Operation
- POS Systems
- Customer Service
- Problem-solving abilities
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Stocking and Receiving
Certification
Food Handler Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista/Barista Trainor
Starbucks
10.2021 - 12.2023
Picker/Packer
Manhattan Beachwear, Inc
06.2020 - 10.2020
Sales Associate/Cashier/Customer Service
Nordstrom
07.2018 - 04.2020
Sandwich Artist
Subway
10.2016 - 03.2017
Associate of Arts - Business Administration
Santa Ana College
High School Diploma -
Magnolia High School