Alejandra Mendoza
Fort Worth,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling multiple tasks with accuracy and impeccable customer service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Focused professional equipped with administrative and customer service expertise. Helps keep services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Server
IHOP
Fort Worth, Texas
03.2008 - 01.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Handled customer complaints professionally and effectively resolved issues.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
Sales Associate
Footlocker, Footlocker
Fort Worth, Texas
05.2009 - 08.2010
- Helped customers find specific products, answered questions, and offered product advice.
- Participated in promotional events to increase store visibility and engagement.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Server
El puerto
Fort Worth, Texas
07.2005 - 08.2007
- Host
- Server
- Provided excellent customer service in a fast-paced restaurant environment.
- Trained new servers on restaurant policies and procedures
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Brewer High School
Fort Worth, TXSome College (No Degree) - Criminal Justice
TCC
Fort Worth, TXSkills
- Customer service
- Data analysis
- Computer skills
- Communication
- Problem solving
- Critical thinking
- Time management
- Teamwork
- Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Footlocker, Footlocker
05.2009 - 08.2010
Server
IHOP
03.2008 - 01.2021
Server
El puerto
07.2005 - 08.2007
Brewer High School
Some College (No Degree) - Criminal Justice
TCC