Alejandra Morales
Amarillo,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart, adept in time management and problem-solving. Excelled in roles requiring attention to detail and effective listening, significantly improving operational efficiency. Demonstrates strong issue handling abilities, ensuring seamless customer experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Comfort Suites Hotel
Amarillo, TX
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Online Grocery Pickup
Walmart
Borger, TX
11.2023 - 08.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
Cashier
Walmart
Borger Tx
10.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Borger High School
Borger, TX08.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Scheduling
- Issue handling
Timeline
Front Desk Receptionist
Comfort Suites Hotel
08.2024 - Current
Online Grocery Pickup
Walmart
11.2023 - 08.2024
Cashier
Walmart
10.2022 - 11.2023
Borger High School