Alejandra Osorio
Weston,USA
Summary
Hardworking and outgoing offering trainability and great customer service skills. Remains flexible and patient when communicating with guests and staff. Experienced working in challenging environments. Excited about opportunity to take next career step with Another company. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
2
2
years of professional experience
Work History
Hostess
Little Hen
Weston, FL
08.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Baires Grill Weston
Weston, FL, USA
02.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess Manager
Baires Grill Weston
Weston, FL, USA
11.2022 - 02.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Waitress For Special Events
Boca Raton Resort
Boca Raton, FL, USA
06.2022 - 10.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School diploma -
Cypress Bay High School
Weston, FL06.2024
Skills
- Customer Service
- Point of sale systems
- Sales Techniques
- Team Collaboration
- Stress management
- Cleanliness
- Upselling techniques
- Reservation Management
- Table Setting
- High-volume dining
- Excellent communication
- Special event coordination
- Attention to detail
- Positive attitude
- Relationship Management
- Reservations Management
- Conflict and Complaint Resolution
- Effective Communication
- Cool Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Little Hen
08.2024 - 09.2024
Waitress
Baires Grill Weston
02.2024 - 07.2024
Hostess Manager
Baires Grill Weston
11.2022 - 02.2024
Waitress For Special Events
Boca Raton Resort
06.2022 - 10.2022
High School diploma -
Cypress Bay High School