Alejandra Perez
Greenwood,SC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Carolina Health Centers
06.2016 - Current
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Developed and implemented customer service policies and procedures.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Warehouse Worker
Bay Island Sportswear
03.2016 - 05.2016
Packing and organizing products
Labeling boxes
Education
Associate - Administravie Office Technology - Medical
Piedmont Technical College
Greenwood, SCHigh School Diploma -
Greenwood High School
Greenwood, SC12.2015
Skills
- Fluent in both English and Spanish language
- Insurance verifying
- Problem-Solving
- Registration and Admissions
- Patient greeting
- Teamwork and Collaboration
- Patient confidentiality
- Schedule Coordination
- Office Administration
- Scheduling appointments
- Punctual and Hardworking
- Customer Service
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Carolina Health Centers
06.2016 - Current
Warehouse Worker
Bay Island Sportswear
03.2016 - 05.2016
Associate - Administravie Office Technology - Medical
Piedmont Technical College
High School Diploma -
Greenwood High School
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