Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Rivero

El Paso,TX

Summary

Dynamic customer service professional with a proven track record at Alorica, adept at resolving conflicts and enhancing customer loyalty. Skilled in sales closing and promotional planning, I excel in high-pressure environments, ensuring satisfaction and repeat business. Committed to creating positive experiences while leveraging product knowledge to drive results.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Studio 6 Motel
01.2020 - 06.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Customer Service Representative

Alorica
01.2016 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - Vocational-Technical Education

Bel Air High School
El Paso, TX
05.2012

Skills

  • Customer service
  • Sales expertise
  • Product and service knowledge
  • Sales closing
  • Product and service sales
  • Promotional planning
  • Competitor research

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Studio 6 Motel
01.2020 - 06.2023

Customer Service Representative

Alorica
01.2016 - 05.2019

High School Diploma - Vocational-Technical Education

Bel Air High School

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