Alejandra Sierra Vega
Kissimmee,FL
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high-quality standards and implementing company policies effectively. Also, known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
St. Cloud, FL
07.2020 - Current
- Enforced safety standards throughout the store including proper use of equipment.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Helped employees accomplish tasks during peak periods.
Education
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05-2021
Associate of Science - Nursing
Ana G Mendez University
Orlando, FLCertification - Phlebotomy
Professional Academy-Health
Kissimmee, FLSkills
- Team Development
- Flexible Schedule
- Delegating Work
- Punctual and Reliable
- Training and mentoring
- Decision-Making
- Bilingual (Spanish)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Basic Sign Language
Elementary
Certification
- Servesafe
- CPR
- Phlebotomy
Timeline
Shift Manager
McDonald's
07.2020 - Current
High School Diploma -
Tohopekaliga High School
Associate of Science - Nursing
Ana G Mendez University
Certification - Phlebotomy
Professional Academy-Health