Alejandra Torres Rojas
Katy,TX
Summary
Seasoned Delivery Driver with a track record of enhancing customer satisfaction and streamlining delivery operations at Amazon. Expert in GPS and route planning, coupled with exceptional communication skills, ensures efficient and safe delivery experiences. Demonstrated ability to exceed performance metrics by optimizing delivery routes and maintaining professionalism under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walmart
Houston, USA
01.2022 - Current
- Managed and delivered customer orders promptly while adhering to company policies and safety standards
- Resolved customer inquiries with professionalism and ensured a positive experience
Delivery Driver
Amazon
Houston, USA
01.2019 - Current
- Delivered packages with efficiency and professionalism, maintaining customer satisfaction under strict deadlines
- Effectively communicated with clients and logistics teams to ensure smooth delivery operations
- Accurately recorded and updated delivery information in real time
Driver
Uber
Houston, USA
01.2018 - Current
- Provided safe, reliable transportation services, focusing on customer satisfaction and safety
- Optimized routes and schedules to meet ride-sharing demands efficiently
Waitress and Payment Handler
Nirvana Restaurant
Houston, USA
01.2016 - 01.2019
- Delivered exceptional customer service in a fast-paced environment, addressing customer needs and special requests
- Processed customer payments, including cash and credit card transactions, with accuracy and attention to security
- Maintained excellent communication in English with clients, ensuring a memorable dining experience
- Collaborated with team members to improve operational efficiency and resolve issues promptly
Education
Associate of Criminal Justice -
Lone Star College
Houston, TX12.2025
High School Diploma -
Heladia Mejía High School
Bogotá, Colombia12.2010
Bachelor’s in Law -
Universidad Libre
ColombiaSkills
- Customer Service
- Communication
- Technical Proficiency
- Payment Processing
- Problem-Solving
- Time Management
- Team Collaboration
- Package scanning
- Customer interaction
- Teamwork and collaboration
- Documentation and reporting
- Weather adaptability
- Delivery logging
- Traffic laws
- GPS and route planning
- Route management
- Map reading and navigation skills
- Logistics
- Punctual and reliable
- Safe driving
- Problem-solving
- Quality assurance
- GPS operation
- Load balancing
- Multitasking and organization
- FLUENT IN English and Spanish
- Shipping and packaging
- Inventory management
- Order verification
- Goods transport
- Valid Driver's license
- Clear communication
- Responsible driver
- Route planning
Certification
- Customer Service Excellence Training (Nirvana Restaurant)
- Basic First Aid and Safety Certification (Lone Star College, 2021)
Accomplishments
- Named to the Lone Star College-CyFair Spring 2021 President's List for achieving a GPA of 3.30 or higher with 12+ credit hours.
- Successfully balanced work, education, and family responsibilities while maintaining strong academic performance.
- Honor Graduate in High School, recognized for consistent excellence in academics.
- Completed the ESL Program, showcasing adaptability and a commitment to language improvement.
References
- Diana Paola Castro, 281-746-8039
- Erika Barrero, 832-576-4748
- Monsur Alam, 832-882-1789
- Oneida Palacios, 832-946-8543
- Carlos Castro, 281-746-8039
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Delivery Driver
Walmart
01.2022 - Current
Delivery Driver
Amazon
01.2019 - Current
Driver
Uber
01.2018 - Current
Waitress and Payment Handler
Nirvana Restaurant
01.2016 - 01.2019
Associate of Criminal Justice -
Lone Star College
High School Diploma -
Heladia Mejía High School
Bachelor’s in Law -
Universidad Libre