Alejandria Lascano
West Allis,WI
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Scheduling Registration Representative
Children’s Hospital of Wisconsin
Milwaukee, Wisconsin
09.2024 - Current
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Checked insurance benefits, received payments and provided receipts.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Entered all patient information into the registration system accurately and efficiently.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Scheduled appointments based on individual patient requirements and facility availability.
Patient Service Representative
R1RCM - Through St. John's Health System
Wauwatosa, Wisconsin
09.2020 - 09.2024
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
- Screened patients for eligibility for state, local and federal assistance programs.
Special Education Teacher
School District Of Brown Deer
Brown Deer, WI
10.2019 - 06.2020
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Collaborated with general education teachers to include students in classroom activities.
- Advocated for needs of the students with disabilities.
- Supported diverse student populations through equitable instructional design and programming.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Encouraged student empathy of others to build confidence and improve self-image.
Special Education Teacher
School District of Menomonee Falls
Menomonee Falls, WI
09.2018 - 07.2019
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Collaborated with general education teachers to include students in classroom activities.
- Advocated for needs of the students with disabilities.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Supported diverse student populations through equitable instructional design and programming.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Led students on field trips to enhance educational programs.
Patient Service Representative
Wheaton Franciscan Healthcare
Wauwatosa, WI
01.2014 - 01.2017
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
Associate of Applied Science - Education
Waukesha County Technical College
Pewaukee, WI05.2018
Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Communicating to Patients and Families
- Verbal and Written Communication
- Organized and Efficient
- Gathering Information from Patients
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Microsoft Office
- EPIC Expert
- Punctual and Hardworking
- Medical Terminology
- Multi-Line Telephone Systems
Education and Training
other
Timeline
Scheduling Registration Representative
Children’s Hospital of Wisconsin
09.2024 - Current
Patient Service Representative
R1RCM - Through St. John's Health System
09.2020 - 09.2024
Special Education Teacher
School District Of Brown Deer
10.2019 - 06.2020
Special Education Teacher
School District of Menomonee Falls
09.2018 - 07.2019
Patient Service Representative
Wheaton Franciscan Healthcare
01.2014 - 01.2017
Associate of Applied Science - Education
Waukesha County Technical College