ALEJANDRO ANZUALDA
Immokalee,Florida
Summary
Service-focused automotive professional with experience creating accurate repair orders, documenting customer concerns, and supporting technician inspections. Builds strong customer relationships through clear updates, vehicle handoffs, and timely follow-up that supports return visits and repeat business.
Overview
9
9
years of professional experience
Work History
Service Advisor
Germain Toyota Of Naples
Naples, Florida
03.2024 - Current
- Processed approvals for recommended repairs and additional services, ensuring customer satisfaction and timely service.
- Supported technician inspections and shared repair progress with customers.
- Followed up with customers post-service to confirm satisfaction and schedule future visits, enhancing customer loyalty.
- Cultivated strong customer relationships to encourage repeat business and improve overall service experience.
- Created repair orders and recorded customer concerns in dealership system.
- Provided clear repair estimates for labor time and parts pricing.
- Transported vehicles to other dealerships, picked up vehicles, and communicated repair status.
Service Valet
Germain Toyota Of Naples
Naples, Florida
11.2023 - 03.2024
- Parked customer vehicles in Germain Toyota Of Naples service drive and lot.
- Retrieved vehicles promptly for service advisors and waiting guests.
- Provided professional service by greeting customers at Germain Toyota Of Naples, enhancing their overall experience.
- Inspected vehicles for damage before and after valet handling.
- Coordinated transport of keys, tags, and vehicles between service lanes and parking areas, ensuring smooth and efficient operations.
- Supported team efforts by completing related tasks.
- Addressed and resolved customer complaints promptly, upholding high standards of service and satisfaction.
Volunteer
Church Youth Group
Immokalee, FL
12.2017 - 05.2021
- - Coordinated food, clothing, and household items to ensure disadvantaged individuals and families accessed essential resources.
- Organized food, clothing, and household items for disadvantaged individuals and families.
- - Facilitated small-group support sessions to promote learning and foster collaboration among participants.
- - Communicated clearly to enhance understanding among clients and support teams.
- - Patient approach supported positive interactions and reliable service.
Box and Lid Maker
Family Business
Immokalee, FL
04.2019 - 01.2020
- Assembled and fit slotted pieces together to form partitions for cartons
- Applied decorative paper edgings and linings to boxes using glue, enhancing visual appeal for customers.
- Packaged products for shipment according to order specifications, ensuring accuracy and quality.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered attentive service to customers in-person and over the phone, fostering positive customer relationships.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2021
Skills
- Customer Engagement
- Customer Outreach
- Communication Skills
- Effective communications
- Team Collaboration
- Team player mentality
- Active listening
- Problem solving
- Attention to detail
- Data Entry
- Computer skills
- Bilingual
- Positive Reinforcement
- Positive Attitude
- Multitasking and organization
- Relationship Building
Languages
- English
- Spanish
Timeline
Service Advisor
Germain Toyota Of Naples
03.2024 - Current
Service Valet
Germain Toyota Of Naples
11.2023 - 03.2024
Box and Lid Maker
Family Business
04.2019 - 01.2020
Volunteer
Church Youth Group
12.2017 - 05.2021
High School Diploma -
Immokalee High School