Alejandro Celis
Brooklyn,NY
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members
Overview
2
2
years of professional experience
Work History
Server Supervisor
Gelso & Grand
New York, NY
03.2022 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Server and Barback
Sho Sho Nolita
New York, NY
07.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Monitored dining room inventory and replenished as necessary.
Server
Jue Lan Club
Midtown Manhattan
11.2022 - 08.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - English Education
Kaplan Career Institute - Boston
Boston, MA07.2023
High School Diploma -
Don Bosco Italian School
Venezuela07.2018
Skills
- Team Management
- Cleaning and sanitation
- Staff Motivation
- Exceptional customer service
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Server and Barback
Sho Sho Nolita
07.2023 - 03.2024
Server
Jue Lan Club
11.2022 - 08.2023
Server Supervisor
Gelso & Grand
03.2022 - Current
No Degree - English Education
Kaplan Career Institute - Boston
High School Diploma -
Don Bosco Italian School