Dedicated and seasoned professional with extensive experience in logistics, team management, and insurance. Expertise in handling high-risk packages, tracking, and training teams in logistic systems. Licensed in both health & life insurance and property & casualty insurance. Passionate about delivering top-notch service and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Everise
Tucson, AZ
07.2018 - Current
Acquired and currently maintain licenses in Health & Life Insurance and Property & Casualty Insurance.
Provide customers with comprehensive information and advice on insurance policies that best fit their needs.
Handle and resolve customer queries, ensuring client satisfaction.
Stay updated on the latest industry trends and regulations to provide current and accurate advice.
Team Manager & Trainer
Alorica (Third Party For UPS)
Tucson, AZ
05.2012 - 06.2018
Trained new and existing employees on multiple logistic systems utilized by UPS, enhancing operational efficiency.
Specialized in tracking packages, ensuring timely deliveries, and locating lost packages, minimizing disruptions.
Functioned as a Preferred Agent, adeptly handling preferred accounts that dealt with high-risk packages, ensuring the safe and timely delivery of critical items such as cancer medications.
Collaborated with multiple teams to ensure smooth operations and met the high standards set by UPS.
Addressed and resolved client concerns promptly, reinforcing the company's reputation for exceptional service.