Alejandro Diaz
Tucson,AZ
Summary
Dedicated and seasoned professional with extensive experience in logistics, team management, and insurance. Expertise in handling high-risk packages, tracking, and training teams in logistic systems. Licensed in both health & life insurance and property & casualty insurance. Passionate about delivering top-notch service and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Everise
07.2018 - Current
- Acquired and currently maintain licenses in Health & Life Insurance and Property & Casualty Insurance.
- Provide customers with comprehensive information and advice on insurance policies that best fit their needs.
- Handle and resolve customer queries, ensuring client satisfaction.
- Stay updated on the latest industry trends and regulations to provide current and accurate advice.
Team Manager & Trainer
Alorica (Third Party For UPS)
05.2012 - 06.2018
- Trained new and existing employees on multiple logistic systems utilized by UPS, enhancing operational efficiency.
- Specialized in tracking packages, ensuring timely deliveries, and locating lost packages, minimizing disruptions.
- Functioned as a Preferred Agent, adeptly handling preferred accounts that dealt with high-risk packages, ensuring the safe and timely delivery of critical items such as cancer medications.
- Collaborated with multiple teams to ensure smooth operations and met the high standards set by UPS.
- Addressed and resolved client concerns promptly, reinforcing the company's reputation for exceptional service.
Education
Logistics And Supply Chain Management
Pima Community College
Tucson, AZ05.2025
GED -
Las Artes Academy
Tucson, AZ05.2007
Skills
- Team Training and Development
- New Agent Training
- Email Marketing
- Client Account Management
- Client Service
- Dispatching
- Delivery Scheduling
- Invoicing and Shipping Documentation
- Shipping Documentation
- Inventory Control
- Problem-Solving
- Shipment Tracking
Timeline
Licensed Insurance Agent
Everise
07.2018 - Current
Team Manager & Trainer
Alorica (Third Party For UPS)
05.2012 - 06.2018
Logistics And Supply Chain Management
Pima Community College
GED -
Las Artes Academy