Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandro Hernandez

Irvine,California

Summary

Experienced in customer service and operational support, offering
abilities in teamwork, multitasking, and problem-solving.
Dependable and adaptable, with a focus on attention to detail and
task prioritization to ensure smooth workflows. Brings a friendly
attitude and strong collaboration skills to enhance workplace
efficiency and guest satisfaction.
Hardworking, highly motivated professional eager to lend combined
knowledge and skills to enhance business performance. Operates
well in both individual and team capacities, leveraging seasoned
work ethic to quickly adapt to different processes and drive
company objectives. Resourceful and results-driven with a passion
for growth and efficiency to meet company needs and increase
service value.

Overview

3
3
years of professional experience

Work History

Server

Puesto
Irvine, California
01.2025 - Current
  • Delivered personalized service to over 40 guests daily, achieving top performance ratings.
  • Fostered a welcoming atmosphere through respectful treatment of all guests.
  • Collaborated with management to optimize service flow during peak hours, enhancing guest experiences.
  • Mentored five new trainers, contributing to staff development and team cohesion.

Barista

Starbucks, Barista
Costa Mesa, California
11.2022 - 04.2025
  • Directed floor operations as shift lead, ensuring seamless shift transitions and optimal performance.
  • Assigned roles to baristas to maximize efficiency during busy periods.
  • Handled customer complaints promptly, resolving issues to maintain satisfaction.
  • Provided support to baristas, assisting with tasks during peak service times.

Education

Bachelor of Arts - Liberal Studies

Vanguard University
Costa Mesa, CA
05-2024

Skills

  • Customer service and support
  • Order processing and management
  • Beverage preparation and presentation
  • Men's product knowledge
  • Zone management and optimization
  • Problem solving and resolution
  • Service flow enhancement
  • Dependability and reliability
  • Positive attitude and mindset
  • Team collaboration

Languages

Spanish
Professional

References

References available upon request.

Timeline

Server

Puesto
01.2025 - Current

Barista

Starbucks, Barista
11.2022 - 04.2025

Bachelor of Arts - Liberal Studies

Vanguard University
Alejandro Hernandez