Summary
Overview
Work History
Skills
Languages
Timeline
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Alejandro Loma Emiliano

Stone Mountain,GA

Summary

I am a qualified and professional Housekeeping Director with 12 years of experience in hospitality, including 5 years in various hotel roles, 6 years as a Room Director, 1 year as an Assistant General Manager, and prior experience as a Room Inspector. Skilled in leading diverse teams, optimizing housekeeping operations, and ensuring exceptional guest satisfaction. Strong leadership and analytical abilities, with proven expertise in budgeting, staff development, and quality control. A dedicated team player with a sharp eye for detail, and a commitment to maintaining the highest standards of cleanliness and service.

Overview

8
8
years of professional experience

Work History

Director of Housekeeping

Candlewood Suites Hotel
Smyrna, Georgia
02.2025 - Current
  • Hired on a 6-month contract to raise property housekeeping inspection scores from a failing 65% to acceptable levels; successfully improved scores to 96% during tenure.
  • Developed and implemented efficient housekeeping procedures to enhance service quality.
  • Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
  • Resolved customer complaints promptly in a professional manner.
  • Resolved staff conflicts and fostered a positive team culture within the department.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Trained and supervised housekeeping staff on cleaning protocols and safety standards.

Housekeeping Director

Hotel Equities / Reverb Hotel by Hardrock
Atlanta, Georgia
10.2021 - 11.2024
  • Directed housekeeping operations for a high-volume downtown property, ensuring top-tier cleanliness, guest satisfaction, and compliance with brand standards.
  • Managed departmental staff, scheduling, inventory control, and budget oversight.
  • Implemented efficiency measures that improved room turnover time while maintaining quality standards.
  • Coordinated with other departments to address guest needs promptly and effectively.
  • Oversaw inventory management of cleaning supplies and equipment usage.
  • Managed daily housekeeping operations ensuring cleanliness and organization.
  • Trained and supervised housekeeping staff in efficient cleaning techniques.

Assistant General Manager

Elite Hotel Management / Courtyard
Duluth, GA
01.2018 - 01.2019
  • Oversaw daily hotel operations, ensuring staff performance met service and quality standards.
  • Coordinated with department heads to ensure smooth hotel functions and optimal guest experiences.
  • Monitored budgets, expenses, and revenue streams to meet financial goals.
  • Addressed guest concerns promptly, fostering loyalty and positive reviews.
  • Assisted with planning and execution of on-site events, ensuring flawless delivery.

Skills

  • Room Management Software (HMS, OPERA, FOSSE, VMS)Attention to Detail
  • Room Forecast
  • Inventory Management
  • Leadership
  • Time Management
  • Quality Control
  • Staff management
  • Microsoft Office
  • Chemical Handling Knowledge
  • Training
  • Guest Services
  • Scheduling
  • Staff Evaluations
  • Budget Management
  • Problem-Solving
  • Computer Literacy
  • Strong Communication
  • Safety and Sanitation Regulations
  • Linen and Laundry Management

Languages

Spanish
Native/ Bilingual

Timeline

Director of Housekeeping

Candlewood Suites Hotel
02.2025 - Current

Housekeeping Director

Hotel Equities / Reverb Hotel by Hardrock
10.2021 - 11.2024

Assistant General Manager

Elite Hotel Management / Courtyard
01.2018 - 01.2019

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Alejandro Loma Emiliano