Alejandro Martinez
Summary
I am someone who has learned to adapt to all types of issues and changes, from a company exchange to a completely different work environment and yet found ways to excel. Customer service and sales are what I have best exceeded in previously and hope to be allowed to bring my skills here.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Teleperformance
03.2019 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Billing Specialist
Petroleum Solutions Inc
04.2015 - 01.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Collections Agent
Penncro Associates Inc.
01.2002 - 12.2004
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Teleperformance USA
05.2001 - 01.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Accounting
South Texas College
Mcallen, TX01.2003
GED -
Mission High School
Mission, TX05.2002
Skills
- Microsoft Word
- Sales Expertise
- Staff Training
- Retail Sales Customer Service
Timeline
Customer Service Representative
Teleperformance
03.2019 - 11.2022
Billing Specialist
Petroleum Solutions Inc
04.2015 - 01.2018
Collections Agent
Penncro Associates Inc.
01.2002 - 12.2004
Customer Service Representative
Teleperformance USA
05.2001 - 01.2002
Associate of Arts - Accounting
South Texas College
GED -
Mission High School