Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandro Martinez

Summary

I am someone who has learned to adapt to all types of issues and changes, from a company exchange to a completely different work environment and yet found ways to excel. Customer service and sales are what I have best exceeded in previously and hope to be allowed to bring my skills here.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Teleperformance
03.2019 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Billing Specialist

Petroleum Solutions Inc
04.2015 - 01.2018
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.

Collections Agent

Penncro Associates Inc.
01.2002 - 12.2004
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative

Teleperformance USA
05.2001 - 01.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts - Accounting

South Texas College
Mcallen, TX
01.2003

GED -

Mission High School
Mission, TX
05.2002

Skills

  • Microsoft Word
  • Sales Expertise
  • Staff Training
  • Retail Sales Customer Service

Timeline

Customer Service Representative

Teleperformance
03.2019 - 11.2022

Billing Specialist

Petroleum Solutions Inc
04.2015 - 01.2018

Collections Agent

Penncro Associates Inc.
01.2002 - 12.2004

Customer Service Representative

Teleperformance USA
05.2001 - 01.2002

Associate of Arts - Accounting

South Texas College

GED -

Mission High School
Alejandro Martinez