Shift Manager
Arby's
Des Plaines, IL
11.2022 - 05.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.