Alejandro Orquiz Aleman
Phoenix,USA
Summary
Professional service advisor with strong background in automotive services. Known for delivering reliable solutions and driving customer satisfaction. Skilled in diagnostics, customer communication, and team collaboration. Dependable and adaptable, fostering results-driven environment.
Overview
13
13
years of professional experience
Work History
Express Service Advisor
Bell Road Toyota
05.2018 - Current
- Provide information for customers
- Assisted in maintaining a clean and organized service area, contributing to a professional environment for both staff and customers.
- Boosted overall revenue by upselling recommended maintenance packages based on manufacturer guidelines.
- Maintain positive customer relationships
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Potential cost savings and advantages of trading in versus fixing their car
- Streamlined appointment scheduling for improved customer experience and increased daily appointments.
- Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
- Took initiative in continuing education opportunities to remain an industry expert on automotive technology advancements and trends.
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
Lube team leader
Camelback Toyota
04.2012 - 03.2018
- Responsible for selecting, training, developing and rewarding employees
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Ensure performance of all activities
- Perform routine checks and insuring compliance with quality manufacturing procedures and standards
- Manage team staffing
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
AUTOMOTIVE -
ARIZONA AUTOMOTIVE INSTITUTE
Glendale10-2012
High School Diploma -
POLARIS HIGH SCHOOL
Phoenix05-2006
Skills
- Service scheduling
- Automotive expertise
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
- Listening skills
- Computer skills
- Team collaboration
- Documentation and reporting
- Excellent communication
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Express Service Advisor
Bell Road Toyota
05.2018 - Current
Lube team leader
Camelback Toyota
04.2012 - 03.2018
AUTOMOTIVE -
ARIZONA AUTOMOTIVE INSTITUTE
High School Diploma -
POLARIS HIGH SCHOOL
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