Alejandro Paz
Berwyn,IL
Overview
11
11
years of professional experience
Work History
Server
The Oakville Grill and Cellar
Chicago, IL
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lead Server
BOKA CATERING
Chicago, IL
09.2017 - Current
- Provided detailed service for potential client tastings with tasting menus and providing descriptions of each menu item as it was served.
- Executed events of up to 500 guests in a teamwork environment leading and maintaining a section
- Maintained and organized server stations as well as set up for the event in order to have a seamless event
- Delivered food to different locations and set up on site, always on time and to guests' satisfaction
Captain/Trainer
LE SELECT
Chicago, IL
01.2023 - 10.2023
- Provided fine dining/upscale service to guest by having intimate knowledge of food and beverage offerings based on guest preferences
- Communicated guests requests and dietary restrictions/allergies with the culinary team as well as bar staff and support staff to provide a seamless guest experience
- Executed Private events in the private dining space with a la cart and set menus with wine parings making sure it ran smoothly to ensure the best guest experience
- Strived to developed relationships with guests as well as acknowledging special occasions to provide the best hospitality
Server/Trainer
GT FISH & OYSTER
Chicago, IL
09.2014 - 12.2022
- Maintained proficient knowledge of the menu along with consistently rotating features, as well as an extensive wine list.
- Strived to curate elevated guest experiences by offering food and beverage pairings along with warm, friendly, and engaging service.
- Provided thoughtful attention to detail in order to exceed guests' expectations.
- Trained new staff on restaurant standard expectations, comprehensive and frequently changing menus, extensive wine lists, as well as restaurant procedures and protocol.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL05.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Professional appearance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
The Oakville Grill and Cellar
10.2024 - Current
Captain/Trainer
LE SELECT
01.2023 - 10.2023
Lead Server
BOKA CATERING
09.2017 - Current
Server/Trainer
GT FISH & OYSTER
09.2014 - 12.2022
High School Diploma -
East Leyden High School