Alejandro Quintana
Hornell,NY
Summary
Proven track record in enhancing customer service and team leadership. Skilled in staff training and operations management, driving significant improvements in guest satisfaction and sales performance.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Manager
Applebee's Grill + Bar
Hornell, NY
07.2021 - Current
- Implemented training programs for staff, increasing efficiency and consistency in service delivery.
- Led team to enhance customer service standards and improve guest satisfaction scores.
- Developed promotional strategies that boosted sales and increased foot traffic during key events.
- Streamlined workflows to optimize kitchen operations, reducing wait times during peak hours.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Conducted performance evaluations and provided constructive feedback to foster employee growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Bartender
Applebee's Grill + Bar
Hornell, NY
06.2018 - 08.2021
- Crafted and served a diverse range of beverages to enhance customer satisfaction.
- Developed signature drink recipes based on seasonal ingredients and trends.
- Trained new staff on cocktail preparation and customer service protocols.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
Lead Line Cook
The Collegiate
Alfred, NY
04.2013 - 08.2018
- Developed and executed daily menus, incorporating seasonal ingredients and culinary trends.
- Supervised kitchen staff, ensuring adherence to food safety standards and operational efficiency.
- Trained new cooks, enhancing team skills and promoting a collaborative kitchen environment.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
Education
High School Diploma -
San Nicolas
Argentina12-2005
Skills
- Operations management
- Staff management
- Staff training and development
- Shift scheduling
- Inventory management
- Sales techniques
- Team management
- Reporting documentation
- Goal setting
- Documentation and reporting
- Customer service
- Promotional strategy
- Safety procedures
- Recruiting and interviewing
- Talent onboarding
Certification
- Certified Servsafe, 2022-2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Applebee's Grill + Bar
07.2021 - Current
Bartender
Applebee's Grill + Bar
06.2018 - 08.2021
Lead Line Cook
The Collegiate
04.2013 - 08.2018
High School Diploma -
San Nicolas