Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alejandro Rosales

Chicago,IL

Summary

Highly motivated Assistant Service Manager with 5+ years of Automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Assistant Service Manager

Continental Toyota
09.2018 - 07.2024
  • Described and explained details about servicing their vehicle and providing options to inform customers and guide purchasing decisions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained up-to-date knowledge of products and service changes.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Monitored team performance, and provided detailed job training.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Sales Associate

AutoZone
05.2018 - 11.2019
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Electronics Team Member

Target, West 33rd Street, McKinley Park, Chicago, IL, USA
10.2017 - 04.2018
  • Managed cash register & processed $2,000 in cash daily with zero errors while providing exceptional guest service.
  • Maintained a clean work space to provide a great guest experience and to encourage guest to approach my work center.
  • Responsible for daily electronic routines such as: keeping track of service plans and sales, maintaining the zone and providing products for guest.

Retail Sales Associate

T-Mobile
05.2016 - 03.2017
  • Key holder open/closing the store, counting tills, E.O.D. paperwork, and making deposit/change orders.
  • Handling shipping and receiving, keeping back room stocked and clean.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Education

GED -

Moraine Valley Community College
9000 College Pkwy, Palos Hills, IL 60465
09.2015

Skills

  • Fluent In Spanish
  • Organized
  • Self Motivated
  • Interpersonal Skills
  • Customer Complaint Resolution
  • Stress Tolerance
  • Performance Evaluations
  • Automotive Knowledge
  • Leadership Development
  • Workflow Management

References

  • Charles Salemi - Toyota Service Manager - Chucks@continentaltoyota.com - (630) 220-5375
  • Mark Potrawski - Toyota Assistant Service Manager - Markp@continentaltoyota.com - (815) 412-5850

Timeline

Assistant Service Manager

Continental Toyota
09.2018 - 07.2024

Sales Associate

AutoZone
05.2018 - 11.2019

Electronics Team Member

Target, West 33rd Street, McKinley Park, Chicago, IL, USA
10.2017 - 04.2018

Retail Sales Associate

T-Mobile
05.2016 - 03.2017

GED -

Moraine Valley Community College

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Alejandro Rosales