Alejandro Saenz
Los Angeles,CA
Summary
Dynamic Senior Inside Sales Representative with ADI Global Distribution, recognized for generating $6MM in annual sales through exceptional account management and customer retention. Proficient in low-voltage systems, including CCTV and Access Control, while excelling in team collaboration and new business development to drive growth and strengthen client relationships.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Representative
ADI Global Distribution
Rancho Dominguez, CA
09.2021 - Current
- Managed 30+ accounts via email, telephone, and walk-in, while providing exceptional customer service.
- Top ISR that generated $6MM per year in sales by establishing, growing, and actively engaging in customer relations on a daily basis to ensure customer satisfaction.
- Worked alongside the BM/RSM, outside sales team, product managers, demand planning team, as well as vendors, in order to enhance sales and increase profits. Utilized internal resources to ensure product availability and recommendations.
- Created and maintained relationships with key customers and stakeholders.
- The ability to talk to vendors and manufacturers in order to assist with project registrations to ensure maximized margins.
- Knowledge in the low-voltage industry and ADI products helped drive residential and commercial security systems (Access Control, CCTV, Intrusion, and A/V).
- Actively engaging in customer relations to help strengthen partnerships, and discover new opportunities.
- Managed customer inquiries via phone, email or chat applications in a timely manner.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Communicated with repeat customers to build long-term relationships.
Assistant Sales
ADI Global
Rancho Dominguez, CA
01.2020 - Current
- Ensured receiving accuracy in daily store replenishments along with UPS/FedEx deliveries.
- Pulled, prepared, and shipped customer orders in a timely fashion in an extremely fast paced and demanding atmosphere.
- Strong focus on customer satisfaction by quickly staging orders, correctly fulfilling P.A.T. room requests, and store merchandising.
- Gained customers' trust and loyalty as a sales assistant by answering daily phone calls, generating quotes and sales, and building strong business relationships.
- Assisted my sales team by helping customers at the counter when store traffic was high in order to up-sale products and retain customer satisfaction.
Service Agent
Enterprise Rent-A-Car
Inglewood, CA
01.2015 - 01.2020
- Ability to work with teams in order to accomplish company goals and customer expectations.
- Organized inventory of cars to ensure ease of locating cars when needed.
- Strong focus on customer satisfaction by answering phone calls and booking car rentals.
- Assisted in physical vehicle maintenance and inspection to verify appropriate rental conditions.
- Managed and organized sensitive paperwork regarding customer information.
Education
Bachelor of Science - CRIMINAL JUSTICE
CALIFORNIA STATE UNIVERSITY, LOS ANGELES
LOS ANGELES, CA05-2019
High School Diploma -
ALLIANCE WILLIAM & CAROL OUCHI HIGH SCHOOL
LOS ANGELES, CA06-2014
Skills
- CCTV
- Access Control
- A/V
- Fire
- Low voltage
- New Business Development
- Team building
- Microsoft Word
- Outlook
- Excel
- Bilingual (Spanish and English)
- Order processing
- Account management
- Customer retention
- Multitasking
- Teamwork
Timeline
Senior Inside Sales Representative
ADI Global Distribution
09.2021 - Current
Assistant Sales
ADI Global
01.2020 - Current
Service Agent
Enterprise Rent-A-Car
01.2015 - 01.2020
Bachelor of Science - CRIMINAL JUSTICE
CALIFORNIA STATE UNIVERSITY, LOS ANGELES
High School Diploma -
ALLIANCE WILLIAM & CAROL OUCHI HIGH SCHOOL
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