Alejandro Silva Jr
7518 Silent Elks San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Chicken N Pickle
San Antonio, Texas
06.2020 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing /scheduling decisions accordingly.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Bartender Lead Trainer, Server Lead Trainer
Kona Grill
San Antonio, TX
04.2017 - 05.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
Server
Olive Garden
San Antonio, TX
12.2015 - 04.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Architecure
The University of Texas At San Antonio
San Antonio, TXSkills
- Staff Scheduling
- Food Service Background
- Passion for Customer Satisfaction
- Operations Management
- Conflict Resolution Techniques
- Point of Sale (POS) System Operation
- Profit and Loss Accountability
- Staff Management
- Strong Analytic and Problem-Solving
- Training and Development
Accomplishments
- Achieved Manager of the Year by upper management and staff vote.
- Supervised team of 180 staff members.
Timeline
Restaurant Manager
Chicken N Pickle
06.2020 - Current
Bartender Lead Trainer, Server Lead Trainer
Kona Grill
04.2017 - 05.2020
Server
Olive Garden
12.2015 - 04.2017
Bachelor of Science - Architecure
The University of Texas At San Antonio