Alek Starley
Houston,TX
Summary
. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Work from home position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Arise | RFH
02.2021 - 01.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Roadside
01.2019 - 12.2020
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Reviewed account and service histories to identify trends and issues
- Recommended improvements to products and services to mitigate complaints
- Trained new employees on procedures and policies to maximize team performance
- Worked with supervisor to develop customer service improvement initiatives.
Sales Representative
Salesforce Marketing Cloud
02.2014 - 12.2019
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Maximized efficiency and time management by effectively planning and organizing client routes within territory
- Created sales and revenue-generating opportunities in new markets to improve bottom line
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Education
High School Diploma -
Atlanta Ballet Centre For Dance Education
Skills
- Report creation
- Credit card payment processing
- Report generation
- Shipping and receiving understanding
- Inbound and Outbound Calling
- Technologically savvy
- Quality control
- Courteous demeanor
- System implementation
- Problem-solving abilities
- Senior leadership support
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Critical Thinking
- Excellent Communication
- Active Listening
- Calm Under Pressure
Timeline
Customer Service Representative
Arise | RFH
02.2021 - 01.2024
Customer Service Representative
Roadside
01.2019 - 12.2020
Sales Representative
Salesforce Marketing Cloud
02.2014 - 12.2019
High School Diploma -
Atlanta Ballet Centre For Dance Education