Aleksa Antić
Head Waiter/Supervisor
Zemun
Summary
Motivated and dedicated professional with over 8 years of experience in the hospitality industry,possessing strong team management skills and providing exceptional customer service
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Restaurant MANGO
, Belgrade
1 2016 - Current
- Held diverse responsibilities including: - Preparation of daily purchase listings - Stock management - Correspondence with current and potential clients - Offer preparation - Food catering - Processing payments of workers' contributions through bank transfers
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Waiter
MAYABAY
05.2024 - 10.2024
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Menager and Head Waiter
Go Sushi restaurant
Belgrade
01.2021 - 01.2022
- Strong leadership abilities, with a focus on motivating and inspiring teams to achieve excellence
- Oversaw all aspects of restaurant operations, including staffing, scheduling, inventory management, and financial performance.
Head waiter
Grand Ada restaurant
01.2020 - 01.2022
- Effective Communication, Team Collaboration, Organizational Proficiency, Problem-Solving Ability
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Professional waiter
Royal complex "Beli dvor"
01.2018 - 01.2020
- Castomer relations, Payment processing, Food and beverage service.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Professional waiter
Falkensteiner Hotel Belgrade
01.2018 - 01.2020
- Castomer relations, Payment processing, Food and beverage service.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Professional Waiter
Crowne Plaza Belgrade
01.2016 - 01.2018
- Proficient in taking orders accurately and efficiently
- Adaptability and flexibility to accommodate varying customer preferences and needs
- Ability to work effectively both independently and as part of a team.
Education
High School Diploma -
Secondary Tourism School
Belgrade, Serbia 09.2014 - 07.2018
Skills
Team Leadership
Operations Management
Guest service
Team Supervision
Staff Management
Personal Information
- Place of Birth: Zemun
- Date of Birth: 03/30/99
- Gender: Male
- Nationality: Serbian
- Marital Status: unmarried
Languages
Serbian
Proficient
C2
English
Advanced
C1
Spanish
Intermediate
B1
Drivinglicence
B
Timeline
Head Waiter
MAYABAY
05.2024 - 10.2024
Menager and Head Waiter
Go Sushi restaurant
01.2021 - 01.2022
Head waiter
Grand Ada restaurant
01.2020 - 01.2022
Professional waiter
Royal complex "Beli dvor"
01.2018 - 01.2020
Professional waiter
Falkensteiner Hotel Belgrade
01.2018 - 01.2020
Professional Waiter
Crowne Plaza Belgrade
01.2016 - 01.2018
High School Diploma -
Secondary Tourism School
09.2014 - 07.2018
Manager
Restaurant MANGO
1 2016 - Current
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