Aleksandar Mugoša
Belgrade,00
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
5
5
years of professional experience
Work History
Dispatcher
Avalon
2022.02 - 2025.08
- Coordinated dispatch operations to ensure timely delivery of services.
- Monitored vehicle locations using GPS tracking systems for optimal routing.
- Managed communication between drivers and clients to resolve inquiries swiftly.
- Implemented process improvements that enhanced operational efficiency and service quality.
Waiter
Coffee Dream
2021.08 - 2022.02
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall service flow.
- Trained new staff on menu knowledge and customer interaction standards.
Bartender
Savska Pivnica
2021.03 - 2021.08
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Managed inventory levels, ensuring optimal stock availability for bar operations.
- Trained new staff on cocktail preparation and customer service best practices.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Waiter
Pivnica Zirafa
2020.07 - 2021.03
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new waitstaff on restaurant procedures and service standards.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
Education
BBA - Ekonomija I Biznis-Finansijski Menadzment
Viša Poslovna Škola Strukovnih Studija Čačak
Belgrade, Serbia2025-09
High School Diploma -
Politehnička Škola Za Nove Tehnologije
Belgrade, Serbia2021-06
Skills
- Customer service
- Data entry
- Decision-making
- Customer relations
- Active listening
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Dispatcher
Avalon
2022.02 - 2025.08
Waiter
Coffee Dream
2021.08 - 2022.02
Bartender
Savska Pivnica
2021.03 - 2021.08
Restaurant Waiter
Pivnica Zirafa
2020.07 - 2021.03
BBA - Ekonomija I Biznis-Finansijski Menadzment
Viša Poslovna Škola Strukovnih Studija Čačak
High School Diploma -
Politehnička Škola Za Nove Tehnologije