Aleksandra Jordan
Dallas,TX
Summary
Accomplished General Manager with a proven track record in driving performance, employee development, and customer satisfaction. Experienced in leading both airport and off-airport locations, with a focus on operational efficiency and team leadership. Leadership Evolution Champion for the Southwest HLE and AP. Co-chair for Employee Resource Group, and actively participated in the Women’s and Operations Mentorship Programs.
Overview
10
10
years of professional experience
Work History
General Manager
Hertz
Dallas, TX
03.2020 - Current
- Oversee operations for the Dallas market, managing a diverse fleet and ensuring optimal utilization to meet customer demands and revenue targets
- Achieved significant increases in revenue and customer satisfaction through strategic fleet management, pricing, and service improvements
- Lead a team of managers and employees, focusing on talent development and high employee engagement to reduce turnover and improve service quality
- Develop and implement strategic initiatives aligned with corporate goals, driving market share growth and profitability
Area Manager
Hertz
West Houston, TX
10.2015 - 12.2019
- Managed a fleet of approximately 1,000 vehicles, optimizing utilization and availability
- Increased revenue by 20% year-over-year and profit margins by 40%, equating to $1M in incremental profit
- Enhanced customer satisfaction scores by 25% year-over-year and reduced voluntary turnover by 40%
- Actively participated in the Hertz University Program and developed a vehicle quality improvement initiative
Branch Manager
Hertz
West Dallas, TX
03.2015 - 09.2015
- Managed a fleet of 200 vehicles with a strong focus on maximizing revenue per day (RPD: $33.66; RPV: $987.53)
- Achieved a 50% increase in Net Promoter Score (NPS), reaching a score of 90 in the current month
Education
Bachelor degree - Economics
People’s Friendship University of Russia
Skills
- Recruitment
- Staff training/development
- Bilingual
- Training and coaching
- Customer experiences
- Data review
- Deadline-oriented
- Sales
- Team training and development
- Skilled negotiator
- Sales planning and implementation
- Vendor relationships
Timeline
General Manager
Hertz
03.2020 - Current
Area Manager
Hertz
10.2015 - 12.2019
Branch Manager
Hertz
03.2015 - 09.2015
Bachelor degree - Economics
People’s Friendship University of Russia
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