Aleksi Downes
West Chester
Summary
Dynamic and dedicated professional with exceptional customer service skills at Mason Christian Village. Proven ability to engage guests and maintain cleanliness standards while efficiently managing multiple tables. Cash handling and a calm demeanor contribute to a welcoming dining experience, ensuring repeating customers and satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Mason Christian Village
Mason, OH
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu knowledge and service protocols.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Cashier
Carter's
West Chester, OH
12.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Processed customer transactions efficiently to ensure smooth checkout experiences.
- Maintained accurate cash drawer balances throughout shifts to uphold financial integrity.
- Assisted customers with product inquiries, enhancing overall satisfaction and support.
Education
Bachelor of Science - Sociology/criminology
Ohio University
Athens, OH05-2029
High School - General High School Student
Lakota East High School
West Chester, OH05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Food running
- Supply restocking
- Table bussing
- Dining area maintenance
- Beverage preparation
- Table setting
- Table setting knowledge
- Food delivery
- Food safety
- Take-out service
- Server training
- Responsible beverage service
- Table resetting
- Calm demeanor
Timeline
Server
Mason Christian Village
08.2023 - Current
Cashier
Carter's
12.2022 - 08.2023
Bachelor of Science - Sociology/criminology
Ohio University
High School - General High School Student
Lakota East High School