Alena Gezovich
Noblesville,IN
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Catering Coordinator, Cashier
Mcalistersdelifranchise
08.2023 - Current
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Waitress
Kilroys Bloomington
02.2022 - 07.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Education
Bachelor of Applied Studies - Buisiness And Finance
Indiana University Bloomington
Bloomington, IN05.2024
Associate of Arts - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN05.2024
Skills
- Customer Retention
- ServSafe Food Manager
- Monitoring Food Preparation
- Food plating and presentation
- Flexibility
- Time Management
- Critical Thinking
- Catering sales
- Customer Service
- Problem-Solving
Certification
CPR certification
Additional Information
Internship with michelle cleveland and aruba hp network
Timeline
Catering Coordinator, Cashier
Mcalistersdelifranchise
08.2023 - Current
Waitress
Kilroys Bloomington
02.2022 - 07.2023
Bachelor of Applied Studies - Buisiness And Finance
Indiana University Bloomington
Associate of Arts - Criminal Justice
Ivy Tech Community College of Indiana