Alena Pena
Edinburg,TX
Summary
Dedicated professional with strong customer service skills and reliability. Proven ability to handle transactions accurately and resolve customer inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
Edinburg, TX
12.2025 - Current
- Operated cash register, processing customer transactions efficiently and accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area, enhancing shopping experience.
- Assisted in restocking merchandise, ensuring product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Senture
Edinburg, TX
10.2024 - 11.2024
- Resolved customer inquiries efficiently through active listening and effective communication.
- Managed high call volumes while maintaining quality assurance standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fashion Associate
Target
McAllen, TX
10.2024 - 11.2024
- Managed inventory levels, ensuring timely restocking of fashion merchandise on sales floor.
- Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
Fashion Associate/Cashier
JCPenney
Edinburg, TX
07.2023 - 10.2023
- Maintained visual merchandising standards to promote seasonal promotions and product launches.
- Trained new associates on operational processes and customer service best practices for consistency.
- Processed transactions accurately, handling cash and credit card payments with attention to detail.
Attendant
Dulces Caricias Adult Daycare
Edinburg, TX
07.2019 - 05.2022
- Assisted clients with daily living activities to enhance comfort and independence.
- Organized recreational activities to promote social interaction and engagement among clients.
- Collaborated with team members to develop individualized care plans tailored to client needs.
Education
High School Diploma -
Edinburg North Highschool
Edinburg, TXSteno Mask Court Reporting -
Arlington Career Institute
Grand Prairie, TX11-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
Languages
Spanish
Professional Working
Timeline
Cashier
Walmart
12.2025 - Current
Customer Service Representative
Senture
10.2024 - 11.2024
Fashion Associate
Target
10.2024 - 11.2024
Fashion Associate/Cashier
JCPenney
07.2023 - 10.2023
Attendant
Dulces Caricias Adult Daycare
07.2019 - 05.2022
High School Diploma -
Edinburg North Highschool
Steno Mask Court Reporting -
Arlington Career Institute