Alendy Batista Baez
Steelton,PA
Summary
Dynamic Shift Lead at Wingstop with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and conflict resolution, I implemented process improvements that boosted service speed and fostered a collaborative workplace culture. Committed to operational excellence and maintaining high standards of safety and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Wingstop
Harrisburg, PA
01.2025 - 06.2026
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Monitored inventory levels, placed orders, and managed stock rotation to minimize waste.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Coordinated shift schedules, ensuring adequate staffing for peak service times.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Conducted regular staff performance evaluations to identify training needs and improve team dynamics.
- Enforced health and safety protocols, maintaining a clean and organized work environment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Picking
Boxzooka
Middletown, PA
01.2025 - 01.2026
Crew Member
Dominos's Pizza
Harrisburg, PA
12.2023 - 05.2024
- Prepared food orders efficiently, ensuring quality and accuracy in every delivery.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Collaborated with team members to maintain high standards of customer service.
- Processed transactions accurately using point-of-sale systems while managing cash handling.
- Assisted in inventory management by restocking supplies and minimizing waste.
- Maintained cleanliness of work area, following sanitation procedures consistently.
- Adapted quickly to changing priorities during peak hours, enhancing team productivity.
- Trained new crew members on operational procedures and customer service best practices.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
J
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Loss prevention
- Staff development
Certification
Servsafe
Languages
English
Full Professional
Timeline
Shift Lead
Wingstop
01.2025 - 06.2026
Picking
Boxzooka
01.2025 - 01.2026
Crew Member
Dominos's Pizza
12.2023 - 05.2024
High School Diploma -
J