Aleshia Saffore
Comstock Park,MI
Summary
Customer-focused professional with 5+ years of experience in high-volume service, call center, retail, and warehouse environments. Proven ability to resolve complex customer issues, manage inventory and transactions accurately, and adapt quickly in fast-paced settings. Known for reliability, attention to detail, and strong communication skills.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Fulfillment Associate
Amazon
Caledonia, Michigan
11.2022 - Current
- Received, sorted, and stocked incoming inventory with a focus on accuracy and efficiency
- Picked, packed, and prepared customer orders to meet daily productivity and quality targets
- Loaded outbound shipments and ensured proper handling of packages
- Used barcode scanners and warehouse systems to track inventory and shipments
- Identified and resolved workflow or equipment issues to prevent delays
- Maintained quality standards and safety compliance in a fast-paced environment
Customer Service Representative
AAA-The Auto Club Group
Grand Rapids, Michigan
01.2025 - 04.2025
- Assisted AAA members with insurance accounts, billing, and policy-related inquiries
- Explained insurance coverage, products, and benefits clearly to improve member understanding
- Processed payments, endorsements, and reinstatements with high accuracy
- Ensured compliance with underwriting guidelines and corporate policies
- Updated member records and policy documentation accurately
- Conducted outbound calls to promote services and support cross-sell opportunities
- Used multiple systems simultaneously to manage accounts and resolve issues efficiently
Dispute Intake Representative
Fifth Third Bank- call center
Grand Rapids, Michigan
08.2022 - 12.2022
- Handled inbound customer calls regarding account disputes and transaction issues
- Collected and verified customer information to ensure accurate case documentation
- Reviewed financial records to investigate and resolve disputes
- Maintained compliance with banking regulations and data security standards
- Documented cases thoroughly to support timely resolution and follow-up
Customer Service Representative
Meijer
Grand Rapids
03.2020 - 08.2022
- Provided customer assistance with products, pricing, and store services
- Operated cash registers and processed cash, credit, and check transactions accurately
- Maintained organized sales floor and replenished merchandise as needed
- Verified customer identification for age-restricted purchases
- Assisted with self-checkout troubleshooting and customer support
- Performed inventory counts and audits to identify discrepancies
- Used handheld devices and computer systems for inventory tracking
Education
Bachelor of Science - Cyber Security
University of Michigan, Flint
Flint, MI 08.2025 - 01.2026
East Kentwood High School
Kentwood, MISkills
Core Skills
- Customer Service & Call Center Support
- Conflict Resolution & Problem Solving
- Cash Handling & Payment Processing
- Inventory & Order Management
- Quality Control & Accuracy
- Time Management & Organization
Technical Skills
- Microsoft Excel, Word, Office Suite
- Data Entry & Record Management
- POS Systems
Timeline
Bachelor of Science - Cyber Security
University of Michigan, Flint
08.2025 - 01.2026
Customer Service Representative
AAA-The Auto Club Group
01.2025 - 04.2025
Fulfillment Associate
Amazon
11.2022 - Current
Dispute Intake Representative
Fifth Third Bank- call center
08.2022 - 12.2022
Customer Service Representative
Meijer
03.2020 - 08.2022
East Kentwood High School