Aleshia Williams
Dallas,Texas
Overview
4
4
years of professional experience
Work History
Staffing Coordinator
Amazon
11.2015 - 09.2017
- Responsible for organizing and scheduling workers to ensure that their organization is fully staffed on each work shift. Staffing coordinators typically work as part of the human resources team and report to a director of human resources or staffing.
Late Stage Account Manager
Santander
09.2013 - 10.2014
- The primary focus of the Late Stage Account Manager (LSAM) is to maintain and reduce delinquency on accounts while minimizing losses through repossession. The LSLSAM is responsible for resolving all accounts to a current status. The LSLSAM is expected to work with little or no supervision, to exercise discretion and good judgment when making decisions about accounts, and to represent the company in a professional manner.
- Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
- Handles skip trace and repossession activity on pre charge off accounts.
- Makes effective use of Prime Time calling periods.
- Ensures that all accounts in the calling queue are worked according to business strategy.
- Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently.
- Independently negotiates with the customer on repayment schedules deferrals, and write-offs.
- Meets monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios.
- Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer.
- Adheres to all company policies and procedures
Education
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Texas Southern University
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South Oak Cliff
01.2009
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
- Schedule management
- Employee onboarding
- Recruitment
- Payroll administration
Timeline
Staffing Coordinator
Amazon
11.2015 - 09.2017
Late Stage Account Manager
Santander
09.2013 - 10.2014
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Texas Southern University
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South Oak Cliff
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