Alesia Camden
North Chesterfield,`
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
Lidl US
Richmond, VA
06.2023 - 09.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
Assistant Store Manager
Lidl US
North Chesterfield, VA
06.2023 - 06.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Store Supervisor
Lidl US
North Chesterfield, VA
09.2019 - 06.2022
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Resolved customer complaints regarding storage and delivery of goods.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Assigned tasks to staff according to workload requirements.
- Provided direction to staff members on how to properly handle merchandise when stocking shelves or assisting customers.
- Identified areas where cost savings could be achieved through improved process efficiency.
Store Associate
Lidl US
North Chesterfield, VA
04.2017 - 09.2019
- Provided cash register operations and handled customer payments.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted customers with product selection, pricing and availability.
- Ensured the cleanliness and tidiness of the store.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
Education
High School Diploma -
James River High School
Midlothian, VA06-2016
Skills
- Leadership
- Team Work
- Communication
- Problem Solving
- Time Management
- Organization
Timeline
Store Manager
Lidl US
06.2023 - 09.2024
Assistant Store Manager
Lidl US
06.2023 - 06.2024
Store Supervisor
Lidl US
09.2019 - 06.2022
Store Associate
Lidl US
04.2017 - 09.2019
High School Diploma -
James River High School