Alesia Christian
Medical Office and Customer Service
Columbus,OH
Summary
Ambitious, detailed-oriented hard worker, with an emphasis in call-center and customer service. Utilizes excellent interpersonal skills, phone manners, office etiquette, computer knowledge and exceptional communication skills garnered through previous work experience. The ability to analyze complex situations, develop creative solutions and provide exceptional customer service. Skilled in: Medical Front desk Appointment Scheduling Medical Records Management (EPIC) Exceptional Communication Skills Customer Service Notary Public Administrative Support Payment Processing Complaint Resolution Records Management
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Patient Registration Representative
OhioHealth
Columbus, OH
06.2021 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Accurately inputted all patient and insurance information into company's computer system using EPIC.
- Scheduled appointments using computerized calendars in EPIC.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Office Specialist
Ohio Health
Columbus, OH
01.2020 - 01.2021
- Answered multi-line phones and scheduled patient appointments.
- Greeted patients upon arrival and completed their check in.
- Obtained insurance cards and processed payments for all patients.
Patient Support Assistant
Ohio Health
Columbus, OH
01.2019 - 01.2020
- Monitored patient vital signs and recorded weight, blood pressure and pulse.
- Assisted patients with all grooming habits including bathing, dressing, eating.
- Transported patients via wheelchair or rolling bed.
- Followed all organization, state, and federally mandated medical standards and HIPAA.
- Maintained patient rooms were clean and changed bed linens.
- Transported and utilized medical equipment according to patient requirements.
Customer Service Representative
Franklin County Jobs and Family Services
Columbus, OH
01.2018 - 01.2019
- Received incoming calls from clients regarding Medicaid, cash assistance, EBT.
- Transferred calls to appropriate caseworkers.
- Notified staff of incoming calls and notated caller's account.
Customer Account Representative
Intermedix/ADPI
Columbus, OH
01.2010 - 01.2012
- Managed calls from patients, insurance reps, and lawyers regarding billing for 911 transportation.
- Confirmed patient eligibility with Medicare, Medicaid, and commercial insurance.
- Assisted self-pay patients in making payments arrangements for their 911 transportation.
Problem Resolution Specialist
JCPenney
Columbus, OH
08.2007 - 05.2009
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Entered orders into CRM computer database system.
- Recommended products to customers, thoroughly explaining details.
- Recorded actions taken, issues resolved to effectively manage customer accounts.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Skills
Patient Scheduling
undefinedEducation
Associates of Arts -
Mount Saint Joseph University
06.2004 - 05.2006
Vocational Completion - Healthcare Office Management
American School of Technology
Columbus, OHVocational Completion -
Godman Guild Adult Contimuing Education
Columbus OhioNo Degree - Notary Public
Columbus Bar Association
Columbus, OH 2021 - 2021
Timeline
Patient Registration Representative
OhioHealth
06.2021 - Current
No Degree - Notary Public
Columbus Bar Association
2021 - 2021
Office Specialist
Ohio Health
01.2020 - 01.2021
Patient Support Assistant
Ohio Health
01.2019 - 01.2020
Customer Service Representative
Franklin County Jobs and Family Services
01.2018 - 01.2019
Customer Account Representative
Intermedix/ADPI
01.2010 - 01.2012
Problem Resolution Specialist
JCPenney
08.2007 - 05.2009
Associates of Arts -
Mount Saint Joseph University
06.2004 - 05.2006
Vocational Completion - Healthcare Office Management
American School of Technology
Vocational Completion -
Godman Guild Adult Contimuing Education
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