Alesia Mahina Soares Gonsalves
612 Hilinai St,Wailuku
Summary
Accomplished dispatcher at Akina Aloha Tours, enhancing operational efficiency through GPS monitoring and effective communication. Leveraged active listening and problem-solving skills to resolve client inquiries, boosting customer satisfaction. Demonstrated expertise in customer relations and data entry, contributing to seamless workflow and increased loyalty. Achieved a 20% improvement in client retention rates.
Overview
2027
2027
years of professional experience
Work History
Dispatcher
Akina Aloha Tours
Kihei, HI
04.2022 - Current
- Facilitated daily communication of start times to drivers, ensuring operational efficiency.
- Oversaw vehicle location monitoring through GPS systems to guarantee timely pickups and drop-offs.
- Communicated drivers' start times for upcoming work assignments.
- Compiled and organized driver paperwork for daily school bus and charter operations.
- Facilitated effective communication between drivers and clients to address inquiries and resolve issues promptly.
- Facilitated collaboration among dispatchers to ensure seamless workflow during shift transitions.
- Confirmed event schedules with clients to ensure seamless execution.
Storage Consultant
Kīhei Self Storage
Kihei, HI
03.2021 - 02.2022
- Assisted customers in selecting appropriate storage solutions. Processed cash, check, and credit card transactions efficiently. Building a rep-or with the customer
- Facilitated courtesy calls to clients regarding payment deadlines. Conducted collection calls for overdue accounts. Supported team efforts in maintaining
- positive client relationships.
- Executed lock cutting procedures for customers who lost keys,
Storage Consultant
Extra Space Storage
140 Ala Makani St
2011 - 2021
- Assisted customers in resolving inquiries and issues efficiently.
- Selling a unit that meets the customer needs and upselling on storage insurance
- Clean sweep and mop and wipe down the vacated storage units and the hallways and waxing the floors.
- Some maintenance changing door latches, cutting customer lock if keys are lost, some painting and fixing the lifts to access the second floor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution
- Ensured customer satisfaction by following up on resolved issues.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Kailua High School
Kailua, HI06.1984
Skills
Customer service
Data entry
Active listening
Prioritizing calls
Problem-solving
Customer relations
Updating logs
Timeline
Dispatcher
Akina Aloha Tours
04.2022 - Current
Storage Consultant
Kīhei Self Storage
03.2021 - 02.2022
Storage Consultant
Extra Space Storage
2011 - 2021
High School Diploma -
Kailua High School