Alessa Janvrin
Salem,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Staff / Case Manager
Beacon
01.2024 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Hotel Night Auditor
AC
07.2022 - 02.2023
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
Cashier
Nouria
08.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
HYBRID - Front Desk / Cleaner
Planet Fitness
05.2020 - 07.2021
- Cleaned and sanitized bathrooms and locker areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Housekeeper
Genesis Healthcare System
11.2019 - 05.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
CNA
Hannah Duston Healthcare
04.2019 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals.
- Promoted good personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
GED -
Training Resources of America
Worcester04.2017
Skills
- Problem-Solving
- Documentation Accuracy
- Relationship Building
- Data Entry and Analysis
- Organization and Multitasking
- Compassionate
- Reliable team player
Certification
- Customer Service Training - 2017
Training Resources of America
- Certified CNA/HHA - 2018
Quinsigamond Community College
- Certified CPR/BLS - 2018
American Red Cross
- Dementia Training - 2019
Whittier Health Network
Timeline
Shelter Staff / Case Manager
Beacon
01.2024 - 06.2024
Hotel Night Auditor
AC
07.2022 - 02.2023
Cashier
Nouria
08.2021 - 07.2022
HYBRID - Front Desk / Cleaner
Planet Fitness
05.2020 - 07.2021
Housekeeper
Genesis Healthcare System
11.2019 - 05.2020
CNA
Hannah Duston Healthcare
04.2019 - 08.2019
GED -
Training Resources of America
- Customer Service Training - 2017
Training Resources of America
- Certified CNA/HHA - 2018
Quinsigamond Community College
- Certified CPR/BLS - 2018
American Red Cross
- Dementia Training - 2019
Whittier Health Network
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