Alessa Serrano
Westminster,United States
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
Caitlyn Minimalist
Westminster, United States
08.2021 - Current
- Supervised staff, fostering a self-driven and motivated team environment, providing guidance and support for personal and professional development.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Shipping Supervisor
Caitlyn Minimalist
09.2020 - 08.2021
- Monitored shipping schedules and addressed issues promptly, implementing corrective actions as needed; trained and mentored staff to maintain a competent team.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
E-Commerce Associate
Caitlyn Minimalist
Westminster, United States
08.2019 - 09.2020
- Reviewed and verified data for errors or discrepancies before and after data entry.
- Deliver exceptional customer service through prompt and professional email responses, effectively addressing inquiries and resolving any issues.
- Worked collectively with the team to maintain accurate and comprehensive data.
Bank Teller
U.S. Bank
Huntington Beach, United States
06.2016 - 08.2018
- Processed customer transactions, such as deposits, withdrawals, and loan payments.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Sales Associate
Macy's
Westminster, United States
10.2013 - 04.2016
- Demonstrated active listening skills to understand and fulfill customer needs while accurately processing transactions at the point of sale.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
Team Member
Del Taco
01.2012 - 05.2013
- Served food to customers courteously and promptly, aiming to enhance their dining experience while maintaining cleanliness in both dining and food preparation areas.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Health/Health Care Administration/Management - Health/Health Care Administration/Management
California State University, Long Beach
06.2025
Associate of Science - AS - Public Health
Long Beach City College
06.2023
Skills
- Communication
- Workflow Optimization
- Performance monitoring & Reporting
- Organizational Management
- Staff Training/Development
Currentcompany
Caitlyn Minimalist
Personal Information
Title: Operations Manager
Languages
Spanish
Native/ Bilingual
Accomplishments
- Consistently recognized for academic excellence with multiple President's and Dean's List Awards throughout my academic career.
- Demonstrated strong leadership and business acumen by effectively managing and enhancing the profitability and production success of a business during the challenging COVID-19 pandemic.
References
References available upon request.
Timeline
Operations Manager
Caitlyn Minimalist
08.2021 - Current
Shipping Supervisor
Caitlyn Minimalist
09.2020 - 08.2021
E-Commerce Associate
Caitlyn Minimalist
08.2019 - 09.2020
Bank Teller
U.S. Bank
06.2016 - 08.2018
Sales Associate
Macy's
10.2013 - 04.2016
Team Member
Del Taco
01.2012 - 05.2013
Health/Health Care Administration/Management - Health/Health Care Administration/Management
California State University, Long Beach
Associate of Science - AS - Public Health
Long Beach City College
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