Alessandra Avery
Culver City,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Wire Transfer Customer Service
Pontual Money Transfers
City Of Los Angeles, California
01.2021 - 08.2024
- Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Solved unresolved customer issues.
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Responsible for wire transfer systems, and related products and services
- Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
- Supported continuous improvement initiatives within Wire Transfer department; actively participating in brainstorming sessions and providing valuable insights.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
Sales Representative
Diagnostic Laboratories
Los Angeles, California
04.2018 - 01.2021
- Increased sales volume by adding 15 accounts in the Bay Area territory.
- Negotiated prices, terms of sales and service agreements.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Identified prospective customers by using business directories and following leads from existing clients.
- Met existing customers to review current services and expand sales opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - International Business Management
Universidade Estacio De Sa
Brazil 03.1995 - 06.2000
Skills
Professionalism and Integrityundefined
Timeline
Wire Transfer Customer Service
Pontual Money Transfers
01.2021 - 08.2024
Sales Representative
Diagnostic Laboratories
04.2018 - 01.2021
Bachelor of Arts - International Business Management
Universidade Estacio De Sa
03.1995 - 06.2000
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