Alessandra Bonilla
Hialeah,FL
Summary
Dynamic and highly motivated professional with a strong work ethic and integrity, honed at Publix as a Cashier. Proven ability to deliver exceptional customer service while managing high-pressure situations. Skilled in creative problem solving and maintaining organization, ensuring efficient operations and positive experiences for customers and team members alike.
Overview
4
4
years of professional experience
Work History
Cashier
Publix
Hialeah, FL
05.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Hostess
IHOP
Hialeah, FL
05.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Office Assistant
North Park Highschool
Opa-locka, FL
06.2022 - 08.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Basketball Camp Counselor
DBhoops
Miami Gardens, FL
06.2021 - 08.2021
- Implemented team-building exercises that strengthened camaraderie among camp participants and promoted good sportsmanship.
- Coordinated with other coaches to provide comprehensive instruction covering various aspects of basketball fundamentals, including shooting mechanics, defensive techniques, and offensive strategy development.
- Developed strong relationships with campers and parents, fostering a positive and supportive environment for all participants.
- Managed conflicts among campers, employing effective communication strategies to resolve issues promptly and fairly.
Education
Monsignor Edward Pace Highschool
Miami Gardens, FL05.2025
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Creative problem solving
- Highly motivated
Timeline
Cashier
Publix
05.2025 - Current
Restaurant Hostess
IHOP
05.2025 - Current
Office Assistant
North Park Highschool
06.2022 - 08.2022
Basketball Camp Counselor
DBhoops
06.2021 - 08.2021
Monsignor Edward Pace Highschool