Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Pauley's Original Crepe Bar
09.2023 - Current
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Front Desk Receptionist
Topics Hair Salon
05.2021 - 12.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Increased guest retention by maintaining a welcoming and organized reception area.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduled, coordinated and confirmed appointments and meetings.