Alessandro Apuzzo
New Orleans,LA
Summary
Accomplished Assistant General Manager, adept in staff and operations management and customer service excellence. Demonstrated success in improving workflow coordination and fostering team collaboration, leading to enhanced guest satisfaction and operational efficiency. Expertise in quality control and customer satisfaction, with a proven track record of elevating dining experiences. Fluent in 3 languages (Italian, Spanish and English) which allows for further connection to a wide variety of potential customers. Decisive planner and analytical problem solver with skills in managing groups and utilizing teamwork to accomplish goals. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Italian Barrel
10.2022 - Current
- Supervised and guided employees to ensure quality service and harmonious collaborative efforts
- Assisted with conducting interviews and providing mentorship for new hires
- Effectively addressed issues and guest complaints in a professional and efficient manner to prioritize positive dining experiences
- Directed and assigned work to ensure efficient operations and high guest satisfaction
- Collaborated with chefs and vendors to track inventory
- Maintained welcoming and orderly physical atmosphere to optimize guest comfort
- Offered in depth knowledge of menu to aid guests in their dining selections
- Organized routine staff meetings to reestablish goals and to resolve scheduling conflicts
Server
Italian Barrel
10.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs and special requests
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Established menu knowledge and built rapport with customers to create frequent returning customers
- Recommended wine pairings with dishes and desserts to add to overall experience
Banquet Manager
Andrea's Restaurant
10.2021 - 10.2022
- Directed and managed banquet functions for up to 200 person events
- Collaborated with guests to create fixed and customized menus, meeting dietary and budgetary requirements
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged seating charts and decor arrangement for special events
- Delegated tasks to staff members to maximize production under tight deadlines
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Oversaw timeliness and quality of food delivery at high-volume events.
Server
Andrea's Restaurant
10.2020 - 10.2022
- Prioritized attentiveness and availability for guest needs and orders
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
Beach Club Manager and Lifeguard
Il Riccio Beach Club
05.2016 - 08.2020
- Oversaw that all security, safety and sanitation standards are achieved
- Displayed calm composure during emergency situations and reacted swiftly
- Managed reservations and ensured that the patrons were welcomed with a suitable and prepared beach set up
- Assisted in smooth collaboration and communication between the kitchen, bar and beach division
- Managed daily operations and enforced compliance with local policies and safety precautions
Beach Chair Service and Life Guard
Lo Smeraldo Beach Club
04.2015 - 09.2015
- Welcomed patrons with a friendly yet professional demeanor and provided beach chair and towel service
- Enforced Club policies and regulations
- Maintained cleanliness of beach area and surrounding spaces
- Monitored weather and became familiar with First Aid treatments to ensure safe environment for all guest
- Inspected facility for cleanliness and safety
Server and Beach Club Chair Service
Fontelina Beach Club
05.2013 - 09.2014
- Provided services to loungers and restaurant patrons alike
- Regularly attended to drinks, food orders and requests specific to beach lounging
- Created a good rapport with tourists to make their vacation and beach day memorable
- Assisted with setting up and putting away beach chairs daily
Life Guard and Sunchairs Food Service
Bagni Tiberio Beach Club
05.2010 - 09.2011
- Formed excellent communication skills with customers
- Refined my customer service capabilities and became comfortable dealing with demanding patrons
- Learned to manage multiple tasks at one time by attending to several customers at once
- Familiarized myself with how the kitchen works and how to integrate behind the scenes tasks with service based tasks
- Embraced teamwork and learned to efficiently execute tasks as a group
Education
High School Diploma -
IPSCT Axel Munthe Institute of Accounting
Anacapri07.2012
Skills
- Staff and Operations Management
- Workflow Coordination
- Menu development
- Process Improvement
- Teamwork and Collaboration
- Customer Service
- Employee Motivation
- Schedule Management
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Italian Barrel
10.2022 - Current
Server
Italian Barrel
10.2022 - 01.2024
Banquet Manager
Andrea's Restaurant
10.2021 - 10.2022
Server
Andrea's Restaurant
10.2020 - 10.2022
Beach Club Manager and Lifeguard
Il Riccio Beach Club
05.2016 - 08.2020
Beach Chair Service and Life Guard
Lo Smeraldo Beach Club
04.2015 - 09.2015
Server and Beach Club Chair Service
Fontelina Beach Club
05.2013 - 09.2014
Life Guard and Sunchairs Food Service
Bagni Tiberio Beach Club
05.2010 - 09.2011
High School Diploma -
IPSCT Axel Munthe Institute of Accounting