Alessandro Benally

• Educated customers on special pricing opportunities and company offerings to drive engagement.
• Assisted customers with account payments and establishing payment plans for convenience.
• Documented customer interactions to track requests, issues, and resolutions effectively.
• Consulted with customers to identify optimal solutions for service and billing challenges.
• Assessed customer needs and upsold relevant products and services to boost sales.
• Maintained up-to-date knowledge of promotions, exchange guidelines, and payment policies.
• De-escalated challenging customer concerns while ensuring a calm and friendly demeanor.
• Asked probing questions to accurately assess service needs and input information into systems.

• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Operated large-volume cooking equipment such as grills, deep-fat fryers with caution and according to manufacturer directions.

• Helped customers find specific products, answered questions and offered product advice.
• Operated cash register, collected payments and provided accurate change.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Learned roles of other departments to provide coverage and keep store operational.

• Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
• Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
• Grilled and deep fried various foods, including meats, potatoes and fish.

• Operated fryers and grills according to instructions.
• Cleaned and maintained fryers and grills to ensure that they were kept in pristine condition.
• Sliced, served and packaged specialty meats, salads and cheeses.
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

• Prepared the dough, slapped out the pizzas and made them ready for the oven.
• Took phone calls with the given script to take their orders and answers any questions they may have about their order from delivery times, to special instructions, and what the daily specials are.
• Quickly made it to manager within a couple months.

Roll as an inbound agent:

• Took calls from consumers looking for trustworthy and reliable contractors. Explained what our company actually does, then warm transfer them to a service professional in their area that can fulfill their needs.
• If needed to please the customer we would even conduct third party searches.

Roll as an outbound agent:

• Called out to service professionals and consumers to follow up on appointments made through our network.
• Reschedule or cancel appointments when applicable, and educated service providers on calendar maintenance options and benefits.
• Both rolls required typing skills, and note taking.