Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Interests
Timeline
Generic

Alessandro Giampaolo

Las Vegas

Summary

Dynamic professional with a proven track record at PopStroke, excelling in customer service and brand awareness. Skilled in product photography and team leadership, I foster brand loyalty through exceptional engagement and strategic marketing initiatives. Recognized for enhancing customer satisfaction and generating repeat business, I thrive in fast-paced environments.

Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication and social media management. Reliable and results-driven with passion for delivering impactful outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Brand Ambassador

PopStroke
01.2025 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.

Assistant Manager

PopStroke
04.2024 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Production Engineer

Western Casework
07.2022 - 02.2024
  • Increased production volume, optimizing equipment layouts for maximum efficiency.
  • Supervised entire production process and prepared proper documentation for dispatch.
  • Performed regular production studies and machine analysis to identify any quality and process problems.
  • Investigated and proposed corrective actions for quality issues.
  • Read and analyzed blueprints and project documentation to develop workflows and strategies.

Counter Sales Associate

NEDCO Supply
10.2017 - 07.2022
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
  • Coordinated seamless interactions between sales associates and back-office staff for streamlined operations.
  • Built strong relationships with regular clientele to foster brand loyalty and repeat business.
  • Collaborated with team members to achieve sales goals and provide exceptional customer service at all times.
  • Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
  • Managed time well, balancing multiple tasks simultaneously while maintaining a high level of efficiency under pressure.
  • Finalized sales by completing payments and required paperwork.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Marketing Photographer

High Cascade Snowboard Camp
06.2017 - 08.2017
  • Contributed to the development of company marketing materials by consistently providing creative input and innovative visual solutions.
  • Delivered consistently outstanding results under pressure while adhering to strict timelines in a fast-paced work environment.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining attention to detail.
  • Captured memorable moments at company events, providing lasting documentation of key milestones and achievements.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.

Education

Associate of Applied Science - Commercial Photography

College of Southern Nevada
Las Vegas, NV
05-2016

High School Diploma -

Palo Verde High School
Las Vegas
05-2010

Skills

  • Customer service
  • Customer engagement
  • Team leadership qualities
  • Goal-oriented mindset
  • Brand awareness
  • Deadline oriented
  • Product photography
  • Portrait photography
  • Sports photography
  • Money handling

Accomplishments

  • Promoted to an Assistant Manager 1 month after opening the doors to the business

Certification

  • OSHA 10

Interests

  • Golf
  • Hockey
  • Snowboarding
  • Photography

Timeline

Brand Ambassador

PopStroke
01.2025 - Current

Assistant Manager

PopStroke
04.2024 - 12.2024

Production Engineer

Western Casework
07.2022 - 02.2024

Counter Sales Associate

NEDCO Supply
10.2017 - 07.2022

Marketing Photographer

High Cascade Snowboard Camp
06.2017 - 08.2017

Associate of Applied Science - Commercial Photography

College of Southern Nevada

High School Diploma -

Palo Verde High School

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Alessandro Giampaolo