ALESSANDRO KANG
Overview
12
12
years of professional experience
Work History
Assistant General Manager
The Boiling Crab
01.2023 - Current
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Interacted well with customers to build connections and nurture relationships.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
E-Commerce Manager
Zenana, Inc.
03.2018 - 12.2022
- Increased revenue by shifting demand of custom made orders.
- Improved customer satisfaction by implementing customer feedback and recommendations to strategic planning.
- Coordinated with warehouse staff to guarantee quality control.
- Collaborated with designers to ensure styles were trending to increase sales.
- Monitored shipments to communicate expected arrival times to customers.
- Addressed any issues regarding returns, exchanges, damages, credits and refunds.
- Processed new/pending orders and invoiced approximately 60-80 orders daily during peak season.
E-Commerce/Tradeshows Coordinator/Sales
Fantastic Fawn
10.2017 - 03.2018
- Organized, coordinated, and attended four major tradeshows in Atlanta, Dallas, New York, and Las Vegas (the “Tradeshows”).
- Generated reports and directed post show meetings to strategize with designers on collection presented to buyers.
- Exceeded annual revenue and records for each show and grew customer relations with renowned companies.
- Arranged meetings with buyers to build one-on-one relationship.
- Outreached and researched new ways to maximize sales and find new customers that fit the line and collection.
Production Assistant
Renee Collection
05.2017 - 10.2017
- Assisted the Production Manager with daily operations and assured all requests were met in a timely and efficient manner.
- Inputted fabric inventory data into Excel and updated in-house date for all upcoming new styles onto N41 (apparel software system).
- Updated the sales team on all arriving styles and samples.
- Created personal care labels for styles that were ready to be shipped out to various sewing companies.
Account Executive
Ark & Company
03.2014 - 05.2017
- Focused on the sales of an up-and-coming wholesale manufacturing company; attended and coordinated the Tradeshows.
- Utilized CRM tools and N41 to maximize company profit and platform.
- Concentrated on exhibiting best practices regarding customer service, sales generation, and new customer outreach.
- Motivated the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators.
- Developed and maintained long-term relationships with VIP buyers and small boutique store owners.
- Exceeded monthly targets with VIP buyers and number of sales recorded from previous tradeshows.
Skills
- Proficient with Microsoft Office, CRM tools and N41
- Strong interpersonal skills with 9 years in customer service experience through various restaurants
- Bilingual in English and Korean
- Detail-oriented and organizational skills
- Team leadership strength
- Training and development skill
PERSONAL HOBBIES
Deep sea fishing for Tuna
Timeline
Assistant General Manager
The Boiling Crab
01.2023 - Current
E-Commerce Manager
Zenana, Inc.
03.2018 - 12.2022
E-Commerce/Tradeshows Coordinator/Sales
Fantastic Fawn
10.2017 - 03.2018
Production Assistant
Renee Collection
05.2017 - 10.2017
Account Executive
Ark & Company
03.2014 - 05.2017