Overview
Work History
Skills
PERSONAL HOBBIES
Timeline
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ALESSANDRO KANG

Overview

12
12
years of professional experience

Work History

Assistant General Manager

The Boiling Crab
01.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

E-Commerce Manager

Zenana, Inc.
03.2018 - 12.2022
  • Increased revenue by shifting demand of custom made orders.
  • Improved customer satisfaction by implementing customer feedback and recommendations to strategic planning.
  • Coordinated with warehouse staff to guarantee quality control.
  • Collaborated with designers to ensure styles were trending to increase sales.
  • Monitored shipments to communicate expected arrival times to customers.
  • Addressed any issues regarding returns, exchanges, damages, credits and refunds.
  • Processed new/pending orders and invoiced approximately 60-80 orders daily during peak season.

E-Commerce/Tradeshows Coordinator/Sales

Fantastic Fawn
10.2017 - 03.2018
  • Organized, coordinated, and attended four major tradeshows in Atlanta, Dallas, New York, and Las Vegas (the “Tradeshows”).
  • Generated reports and directed post show meetings to strategize with designers on collection presented to buyers.
  • Exceeded annual revenue and records for each show and grew customer relations with renowned companies.
  • Arranged meetings with buyers to build one-on-one relationship.
  • Outreached and researched new ways to maximize sales and find new customers that fit the line and collection.

Production Assistant

Renee Collection
05.2017 - 10.2017
  • Assisted the Production Manager with daily operations and assured all requests were met in a timely and efficient manner.
  • Inputted fabric inventory data into Excel and updated in-house date for all upcoming new styles onto N41 (apparel software system).
  • Updated the sales team on all arriving styles and samples.
  • Created personal care labels for styles that were ready to be shipped out to various sewing companies.

Account Executive

Ark & Company
03.2014 - 05.2017
  • Focused on the sales of an up-and-coming wholesale manufacturing company; attended and coordinated the Tradeshows.
  • Utilized CRM tools and N41 to maximize company profit and platform.
  • Concentrated on exhibiting best practices regarding customer service, sales generation, and new customer outreach.
  • Motivated the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators.
  • Developed and maintained long-term relationships with VIP buyers and small boutique store owners.
  • Exceeded monthly targets with VIP buyers and number of sales recorded from previous tradeshows.

Skills

  • Proficient with Microsoft Office, CRM tools and N41
  • Strong interpersonal skills with 9 years in customer service experience through various restaurants
  • Bilingual in English and Korean
  • Detail-oriented and organizational skills
  • Team leadership strength
  • Training and development skill

PERSONAL HOBBIES

Deep sea fishing for Tuna

Timeline

Assistant General Manager

The Boiling Crab
01.2023 - Current

E-Commerce Manager

Zenana, Inc.
03.2018 - 12.2022

E-Commerce/Tradeshows Coordinator/Sales

Fantastic Fawn
10.2017 - 03.2018

Production Assistant

Renee Collection
05.2017 - 10.2017

Account Executive

Ark & Company
03.2014 - 05.2017

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ALESSANDRO KANG