Alethia Dorsett
Miami,FL
Summary
Proactive and customer-focused, I excelled at Liquor Emporium by enhancing customer satisfaction and streamlining transactions. My adeptness in cash handling and commitment to service excellence led to a significant reduction in transaction discrepancies. With strong time management and empathy, I consistently provided exceptional service, fostering positive customer relationships and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Liquor Emporium
10.2023 - 04.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Front Desk Clerk
International Professional Dry Cleaners
03.2023 - 04.2024
- Answered calls from customers regarding the status of their clothing, and answered any questions a customer may have had pertaining to hours of operation, pricing or ETC!!
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collected fees and payments for dry cleaning and alterations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Certified Medical Assistant - Medical Assistance
A.T.I College of Health
Miami, FL10-2010
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL06-2002
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- OSHA Certified
- Florida driver's License
- First Aid Certification
- Certified Medical Assistant (CMA)
Languages
English
Full Professional
Portuguese
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteTimeline
Cashier
Liquor Emporium
10.2023 - 04.2024
Front Desk Clerk
International Professional Dry Cleaners
03.2023 - 04.2024
Certified Medical Assistant - Medical Assistance
A.T.I College of Health
High School Diploma -
Palm Beach Lakes High School